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Customer engagement & Growth associate

We’re currently looking for a Customer Engagement & Growth Associate, based in Greece, to join our remote team. This is a unique opportunity for someone who enjoys both supporting users and connecting with prospects—combining communication skills with a knack for relationship-building. 

Ready to apply?

Thank you for your interest in momencio!

Feel free to book your meeting
using the calendar below or a member of our team will contact you!
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Job Description:
We are seeking a talented SEO copywriter & content manager with strong copywriting skills (in English) to enhance our digital marketing team. This role requires a strategic thinker with an expert grasp of SEO, exceptional writing skills, and the ability to create compelling content that engages diverse audiences.

Responsibilities (include but not limited to):This is a blended role combining customer support and sales engagement. You’ll work closely with both new users and prospects—supporting success and driving growth.

  • Customer Support: Assist users via chat, email, or video—troubleshooting issues and guiding them through the platform.
  • Sales Outreach: Identify, research, and reach out to prospects. Support lead qualification and follow-up activities.
  • CRM & Follow-ups: Maintain clean CRM records and ensure ongoing communication with leads.
  • Product Knowledge: Learn the ins and outs of momencio to confidently explain its value and guide users effectively.

Qualifications:

  • Native English speaker or bilingual (Greek is a plus)
  • Excellent written and verbal communication skills
  • 1+ year experience in customer support, outreach, or sales
  • Familiarity with SaaS or CRM tools (HubSpot is a plus)
  • Self-starter: You take initiative, manage your time well, and follow through without needing close supervision

Work hours

This role requires availability during US business hours: typically 15:00–23:00 EET. Flexibility within that window is welcome, but coverage during these hours is essential.

What we offer

  • Bonus-based compensation: Earn more as you qualify leads and support deals
  • Real-world experience in a SaaS environment—ideal for early-career professionals
  • Tight-knit team: Your work is visible and your input is valued
  • Room to grow: As we scale, so do your opportunities
momencio vs iCapture, Best iCapture alternatives, iCapture competitors

we revolutionize your event ROI

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Chesterbrook Corporate Center
851 Duportail Road, Wayne, PA 19087

P: +1 888 804 4323
e: info@momencio.com

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momencio - AI Lead Enrichment

Overview

The AI Lead Enrichment is a proprietary service of momencio designed to simplify and enhance the
process of capturing and enriching lead information at any type of event.

By using momencio’s mobile or tablet app, you can use the device’s camera to take a clear picture of any form of identification, including, but not limited to, name tags/event badges/business cards. Our AI-driven service leverages OCR technology to identify any information captured and map any relevant data to a contact record. The contact record is then fed to our Lead Enrichment service, which creates a more complete contact record. The process provides exhibitors with the most accurate and up-to-date contact details available.

The Reality of Event Data Collection

In the dynamic environment of event floors, achieving perfect data accuracy can sometimes be challenging. Both traditional lead capture methods using event APIs and AI Lead Enrichment strive for
high accuracy, but various factors can impact the data collected:

  • Personal Email Usage: Some attendees register with personal email addresses.
  • Name Misspellings: Minor errors can occur during registration.
  • Generic Email Addresses: Use of addresses like marketing@domain.com.
  • Broad Registration Categories: Attendees might register under general titles (e.g., Biomedical
    Student).
  • Complex Company Structures: Companies with multiple sub-companies can complicate data
    accuracy.

     

AI Lead Enrichment is specifically designed to manage these scenarios, continually learning and
adapting to improve its accuracy.

Advanced Services for Lead Enrichment

AI Lead Enrichment leverages a suite of advanced tools and services to ensure the highest quality data retrieval:

  • Machine Learning: Continuously improves the accuracy of lead data.
  • AI (Artificial Intelligence): Enhances basic information with additional details.
  • Data Enrichment: Adds valuable contact details to enhance lead profiles.
  • LinkedIn Services: Provides up-to-date professional profiles.

Our Commitment to Excellence

AI Lead Enrichment excels in providing accurate data, yet certain edge cases may present challenges. These include:

  • Private LinkedIn Profiles: Some professional details might be inaccessible.
  • Personal Email Addresses: When registrants use personal rather than business emails.
  • Small-Scale Businesses: Limited online presence can affect data richness.
  • Self-Employed Individuals: Lack of company affiliation might limit available data.
  • Event Staff Contacts: Scanned badges may occasionally belong to event staff.
  • Extensive Sub-Company Networks: Complexity in identifying the correct entity.
  • Security-Sensitive Industries: Industries like military or government may have restricted
    information.


Despite these potential challenges, AI Lead Enrichment strives to provide the best possible data,
ensuring valuable insights for effective follow-ups.

How AI Lead Enrichment Enhances Your Event Strategy

  1. Data Capture: Seamlessly capture attendee information such as first name, last name, and
    company name.
  2. Data Enrichment: Utilize AI to enhance this basic information with additional details like
    business email and LinkedIn profile.
  3. Immediate Engagement: Send personalized follow-up emails and provide links to personalized
    microsites to maintain engagement.

     

momencio’s AI Lead Enrichment innovative technology ensures high data accuracy and enrichment, significantly improving your follow-up strategies and boosting overall event ROI.

By operating independently of event-specific APIs, ULC offers versatility across various events while enhancing your lead capture and engagement efforts.

Additional Information on Event APIs

Traditional event APIs play a crucial role in modern event management, facilitating tasks like attendee data collection and session tracking. However, there are common challenges associated with these APIs:

  • Data Delays: Delays in data delivery can affect timely decision-making.
  • Inconsistent Data Quality: Variability in data quality can undermine event analytics.
  • Misleading Event Data: Issues like duplicates can lead to inaccurate attendee estimates.
  • Limited Data Scope: Traditional APIs might miss crucial information that enhances attendee
    engagement and event ROI.

     

momencio’s AI Lead Enrichment overcomes these challenges by offering enriched data with high
accuracy, making it a versatile and cost-effective alternative to traditional event APIs.

How AI Lead Enrichment Works

  1. Data Capture: Captures attendee information, including first name, last name, and company
    name.
  2. Data Enrichment: Enhances basic information with additional details like business email and
    LinkedIn profile.
  3. Immediate Engagement: Sends personalized follow-up emails and links to personalized
    microsites for continued engagement.

By leveraging momencio’s AI Lead Enrichment, you can transform event interactions into meaningful business opportunities, ensuring every lead is accurately captured and effectively engaged

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