Frequently Asked Questions
What devices are supported?
We provide native apps for iOS v. 9+ and Android v. 5.0+. Our platform can be used on smartphones as well as tablets.
Search for “momencio” on the App Store for iOS or Google Play for Android.
If you are on your mobile, please follow the corresponding link below to download the app.
What languages are supported?
At this point in time momencio supports the English language. However, momencio’s architecture can support any language. Simplified Chinese, Japanese, Greek and Cyrillic languages are in development.
Does the app work offline?
Yes. This comes in handy when an internet connection is unreliable or just isn’t available. All features will be available and your data will be stored on your device until an internet connection is available.
Just make sure you open the momencio app when you connect to the internet. The sync process will take place automatically and all leads and pertinent information will be uploaded to the cloud.
Can I see momencio?
Sure, you can! Request the demo and our team will walk you through the platform.
How much does momencio cost?
We offer a flexible pricing scheme, based on the number of events you participate yearly and the number of devices you want to use simultaneously. Please contact us for a personalized quote.
What level of support do you provide?
Support varies according to the momencio subscription you purchased. We offer free, unlimited email support to all our subscriptions.
For higher subscriptions we offer unlimited email, chat and phone support during normal business hours (9 to 7 pm EST as well as 9 to 7 pm GMT during weekdays, excluding bank holidays).
If your plan doesn’t include the level of support you need, you can elect to buy the level of support that you need. We also offer on-site support for your events as well as support during weekend events.
Can momencio be integrated with registration provider APIs?
momencio can be easily configured to capture event badges by integrating with lead retrieval APIs. We support integrations with more than 10 of the world’s largest event registration providers.
Can momencio be integrated with CRM platforms?
momencio integrates with CRM platforms like Salesforce.com, Oracle Sales Cloud, Microsoft Dynamics, Act-On.
Can momencio be integrated with Marketing Automation platforms?
momencio integrates with Marketing Automation platforms like Eloqua, Marketo, Hubspot, and Mailchimp.
We are constantly adding integrations, in an effort to cover most of the worlds sales and marketing platforms.
Where is my data stored?
Your data is stored in the cloud with security-rich features that guard against breaches and unauthorized access. You can access it any time by logging in to your portal. Additionally, you can export your leads at any point in time using our user friendly lead export functionality.
Who owns the data?
All data that gets entered or scanned is owned and managed by your authorized users. We have no rights to your data and we are not sharing your data with any third party provider.
What happens to my data if I cancel my account with you?
We keep your data stored in the cloud for a period of twelve (12) months from cancellation or expiration of the account.
How do I get started?
You’ll be asked to fill in a brief form and send it to your Customer Success representative. We will set up your account, add any pre-existing customer list you might have and walk you through how to do basic configurations before your event.
Can I use my user account to login to multiple devices?
You cannot be logged in more than one devices at the same time with the same user account.
Can I rent devices from you?
We have iPad and scanner devices available to rent. You provide the address of the event and we will ship them over. Please note that these devices must be returned to our offices post-show.
Can I customize the lead retrieval app?
Yes. Use your brand’s colors and logo as well as your customized messaging through momencio’s intuitive interface.
How does momencio handle duplicate data?
If leads return to the booth, scanning their badge will pull up the already created contact.
What should I do when badge scanning is not working?
Make sure that badge scanning has been set up for the right registration provider. We recommend that you scan an event badge as soon as you have access to one, in order to verify that everything works as expected.
