Frequently Asked Questions

WHAT IS MOMENCIO?

momencio is a next generation sales and event enablement tool that is architected with the exhibitor in mind. It is a holistic platform that focuses on facilitating and accelerating sales that originate from leads captured at an event. momencio goes beyond traditional lead capture to deliver customer engagement insights long after the tradeshow closes.

The result is real-time insights and information that tell you at a glance which leads are worth following up with to help your salespeople close sales more quickly.

To put it simply, momencio is the evolution of Universal Lead Retrieval for events.

WHAT DEVICES DOES MOMENCIO SUPPORT?

We provide native apps for iOS v. 9+ and Android v. 5.0+, including smartphones and tablets.

Search for “momencio” on the App Store for iOS or Google Play for Android.
If you are on your mobile, please follow the corresponding link below to download the app.

     

WHAT LANGUAGES ARE SUPPORTED?

At this point in time momencio supports the English language. However, momencio’s architecture can support any language. At this point in time Simplified Chinese, Greek and Cyrillic languages are in development.

DOES THE APP WORK OFFLINE?

Yes. This comes in handy when an internet connection is unreliable or isn’t available. All features will be available and your data will be stored on your device until an internet connection is established.

You need to keep the app open and stay logged in until your device connects to the internet and sync up all the data, otherwise your data might be lost.

CAN I BOOK A DEMO?

Sure, you can! Request the demo and our team will walk you through the platform. Also, we can demonstrate momencio in a pilot event before using it at a larger scale.

HOW MUCH DOES IT COST?

We offer a flexible pricing scheme, based on the number of events you participate yearly and the number of devices you want to use simultaneously. Please contact us for a personalized quote.

DO YOU PROVIDE SUPPORT?

We offer the following level of customer services: email, chat and phone support during normal business hours (6am-6pm Eastern Standard Time during weekdays, excluding holidays); outside of business hours, we usually respond in the next business day.

We also offer on-site support for your events including weekends.

DO YOU CHARGE FOR SUPPORT?

According to the plan you purchased different levels of support are available to you free of charge. If your plan doesn’t include the level of support you need, you may be charged an extra fee. For example, if your plan doesn’t include on-site support, you will be charged per day of the event that our team will be on-site.

For selected events in US, we offer free on-site support for helping you right when (and where) you need us the most!

CAN MOMENCIO BE INTEGRATED WITH EVENTS LEAD RETRIEVAL APIs?

momencio can be easily configured to read the information from events’ barcode or QR by integrating with lead retrieval APIs. You can seamlessly transfer a guest list from event registration companies to momencio.

WHAT OTHER INTEGRATIONS ARE SUPPORTED?

momencio integrates with Salesforce and other major platforms in order to transfer instantly all the valuable customer information to the CRM of your choice.

Also, you can sync your event data with HubSpot, your website and add your booth attendees to email marketing lists and other lead nurturing campaigns.

WHERE IS MY DATA STORED?

Your data is stored in the cloud with security-rich features that guard against breaches and unauthorized access. You can access it any time by logging in to your account. Additionally, you can download your data on a spreadsheet format.

WHO OWNS THE DATA?

All data that gets entered or scanned is your company's data. Your data is stored in the cloud with security-rich features that guard against breaches and unauthorized access.

WHAT HAPPENED TO MY DATA AFTER I CANCEL MY SUBSCRIPTION?

We keep your data stored in the cloud for a period of twelve (12) months from cancellation or expiration of the account.

 

 

 

 

HOW DO I GET STARTED?

You’ll be asked to fill in a brief form and send it to your Customer Success representative. We will set up your account, add any pre-existing customer list you might have and walk you through how to do basic configurations before your event.

CAN I CREATE ONE ACCOUNT AND USE IT ON MULTIPLE DEVICES?

You cannot be logged in more than one devices at the same time with the same user account.

CAN I RENT DEVICES FROM YOU?

We have iPad and scanner devices available to rent. You provide the address of the event and we will ship them over. Please note that these devices must be returned to our offices post-show.

CAN I CUSTOMIZE THE APP?

Yes. Use your brand’s colors and logo as well as your customized messaging through momencio’s intuitive interface.

WHAT SHOULD I DO IF THE BADGE SCANNING IS NOT WORKING?

First, make sure that badge scanning has been set up for the event and then ensure that the app can access the camera.

Go to Settings>Privacy>Camera, find momencio app and switch it so that the switch is green. If you are still experiencing some issues continue with manually entering the information.

WILL THOSE RE-VISITING MY BOOTH BE DUPLICATED?

If leads return to the booth and the same representative greets them, scanning their budge will pull up the already created contact.

However, momencio does not prevent other reps from engaging with a returning prospect. In this case, identify any duplicates post-event. Combine all information captured and choose the rep each consolidated lead should be assigned.

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